FREQUENTLY ASKED QUESTIONS
(1) HOW SAFE IS MY PERSONAL INFORMATION I PROVIDED TO YOU ONLINE?
(2) HOW DO I PLACE ORDER AND MAKE PAYMENT ON MY CHOICE PRODUCT?
(3) WHEN DO I RECEIVE THE PRODUCT I PAID FOR ONLINE?
(4) SUPPOSSING I CHOOSE A DIFERENT SHIPPING OPTION FROM WHAT YOU RECOMMEMDED IN YOUR WEBSITE?
(5) WHAT IF MY SHIPPING ADRESS IS DIFERENT FROM WHAT I PROVIDED INITIALLY AT POINT REGISTRATION?
(6) WHAT HAPPANED WHEN I RECEIVED THE PRODUCT BUT IT FAIL TO WORK OR STOPPED WORKING AFTER WHILE?
(7) DO YOUR COMPANY RUN AN OPEN SHOW ROOM WHERE PRODUCTS ARE DISPLAYED AND BOUGHT OFF COUNTER?
(8) WHAT IS THE BEST TIME TO DO MY SHOPPING ONLINE IN YOUR WEBSITE?
(9) I CANT FIND WHAT I WANT IN YOUR PRODUCT LINE UP?
(10) WHAT HAPPANED IF YOU RAN OUT OF PRODUCT I ORDERED ONLINE AND PAY FOR?.
(11) DO YOU HAVE ANY OTHER PAYMENT OPTION APART FROM INTERSWITCH ATM DEBIT CARD AND FUND TRANSFER?
HOW SAFE IS MY PERSONAL INFORMATION I PROVIDED TO YOU ONLINE?
We treat every individual data collected with utmost confidentiality; however sensitive data like your ATM card number and pin code can never be access by us or any body in that manner because it is well secured by Interswitch securities. For more information please contact Interswitch on www.interswitchng.com or your bank, in any case Our E- business department has been conducted with utmost integrity since 2006 without a single case on breach of trust to our dear customers.
HOW DO I PLACE ORDER AND MAKE PAYMENT ON MY CHOICE PRODUCT?
Very simple on your first visit to our website you will be required to register online with your chosen password given to you in other to have instant access to an unlimited online shopping experience with us. Options of payments are available e.g. ATM card or fund transfer through banks into our different account numbers with banks. Any option you choose, our duty is to send to you the product you pay for at earliest possible time.
WHEN DO I RECEIVE THE PRODUCT I PAID FOR ONLINE?
Once your payment is confirmed usually within 48 hrs we will ship your purchased item through our recommended currier service of your choice unless you are a Lagos and Abuja resident which means free or reduced delivery service with conditions attached.
SUPPOSSING I CHOOSE A DIFERENT SHIPPING OPTION FROM WHAT YOU RECOMMEMDED IN YOUR WEBSITE?
When you choose different shipping method from what we recommended in the website, we will ship to you but we bear no responsibility of any damage or loss of the product while on transit to your address if this occurred.
WHAT IF MY SHIPPING ADRESS IS DIFERENT FROM WHAT I PROVIDED INITIALLY AT POINT REGISTRATION?
If you required a different shipping address from what we have in our data base, you will have another opportunity to change it at final point of your online transaction with us to the shipping address of your choice which must be verify by us.
WHAT HAPPANED WHEN I RECEIVED THE PRODUCT BUT IT FAIL TO WORK OR STOPPED WORKING AFTER WHILE?
All our product comes with manufacturer’s warranty; please refer to terms and conditions section in our website, how ever this occurrence is rare because our entire online product goes through our internal stringent product quality evaluation and testing to ascertain the quality before we display any product.
DO YOUR COMPANY RUN AN OPEN SHOW ROOM WHERE PRODUCTS ARE DISPLAYED AND BOUGHT OFF COUNTER?
We run and maintain an open show room in Abuja and Lagos office for sales of IT and electronic equipment and our customers do come to make direct payment but our E business department is run strictly as online business concern which means that all products displayed in our website is kept purposely in our warehouses for online sales alone to meet purchasing obligation of our teeming online customers alone.
WHAT IS THE BEST TIME TO DO MY SHOPPING ONLINE IN YOUR WEBSITE?
It is called online business because you can do your shopping 24hrs in day even on weekends provided your computer is connected to internet, in your office, at home or even your hotel room.
I CANT FIND WHAT I WANT IN YOUR PRODUCT LINE UP?
If you can’t find what you need in our product line up, you may consider the option of leaving a massage for us on ‘what do you need’ section in our home page and lets our marketing research unit takes up the responsibility and get back to you as soon as possible.
WHAT HAPPANED IF YOU RAN OUT OF PRODUCT I ORDERED ONLINE AND PAY FOR?
If we ran out of product you pay for which rarely happened we will contact you immediately and send the money back into your account in less than 48hrs but if you choose to wait for restocking it will take less than a week.
DO YOU HAVE ANY OTHER PAYMENT OPTION APART FROM INTERSWITCH ATM DEBIT CARD AND FUND TRANSFER?
Our payment option research unit is working on possibility of including more payment options platform in other to give our customers wider choice online. Stay tune and welcome aboard.